If you forget your password, go to the log in page and click on the "Forgot Your Password" link. Follow the steps. A email will be sent to you with a link to reset your password. If that sounds like too much trouble, contact a customer service agent to change it for you. The fastest way is via the live chat. You will be asked a couple key questions about your account prior to us giving you a new password. No worries, none of your credit card number information is visible to even us. All anyone would ever see is the last 4 digits.