We realize that sometimes customers are buying a products for their first time from us site unseen. We stand behind all of our products 100%. We promise they will function as intended and all imprinting will be free of imperfections. If not, we will correct the order or pick your order up and issue a full refund. One of the best ways we avoid not meeting a customer's expectations are virtual proofs.
A virtual proof is a digital representation of the finished product and the best tool available to actually see what your imprint is going to look like prior to actual printing and production. Proofs are created in an art program using a picture of the actual product and your imprint. They are emailed in a pdf format for customer approval. We DO NOT move forward with the order or payment process until we have emailed approval of an art proof.
Virtual Proof Example Request Virtual Proof
Product Physical Sample:
If a virtual proof is not good enough, we offer physical product samples that will not include your imprint, but will allow you to look, feel and use the product to see if it meets your needs. This coupled with a virtual proof is almost the real thing!
Spec Production Sample:
If you would like to see your imprint on an actual sample of a product, we can do that. However we do have to charge for spec production samples. The cost is $40.00 per color/position plus the price of the product and freight. This amount will be applied to the order if an order is placed. If not, the charge is non-refundable. Most products are typically produced in 3 to 5 working days. Factory will not be held responsible for product/paper proof approvals that contain errors. An approval means the Customer is approving the product/paper proof.
The bottom line is we are not interested in making quick sales. We want long-term happy customers that know we have their best interest in mind and will always use us as their one stop promo shop.
A lot of times, there is no guessing game with products. The product is what it is, everyone knows the product and there is no reason to sample it. If you know the product or you are comfortable with the purchase, then by all means, place your order without a sample first. However, if the product works as intended and it has a quality print job, please do not call us and tell us that the prouct is just not what you expected.
We realize that taking the time to order a sample may not be feasible because of time constraints. In this case, let one of our promotional experts help you make the best informed decision possible.