About us

About Save Your Ink

You are here because you want to know what makes us different and most importantly superior to all the other promotional product companies out there.

It’s simple. It boils down to our chain of custody throughout the order process. There are several steps your order goes through from point of sale to actual delivery. All other companies have sales agents, graphic artists, customer service agents, shipping and production departments. With Save Your Ink, you will deal with one person throughout the entire process. Our sales agents will assist you with the actual order and do your graphic art. They will follow your order all the way through the order process until your product is delivered.

What does this mean to you?

Here is a list of how this makes for the greatest customer experience you will find in the industry. We have honed the promo product ordering process because of 25 years of experience both online and in our local community.

You will not be handed off to any other person or department throughout the entire order process. This creates less headache for you in knowing who to talk to at any point in time.
Our sales agents also do the order taking and entry. Connecting both sales and data entry eliminates any miscommunication and possible errors. This is important especially when it comes to meeting deadlines with your order.
Since there can be confusion with the art to be designed and printed, errors are limited because one person is doing the actual communication regarding your product and art that is to be printed as well as doing the actual art itself. This simplifies, expedites the process and creates less room for error.
Order proofs are sent to you from the same agent you will deal with when originally placing the order to discuss and make sure the imprint is exactly what you want!
If there are any issues once production is started, your same sales agent will contact you to resolve any issues.
Once your order has been produced and before it ships, the same sales agent verifies all shipping methods and the actual printed item before it leaves the plant. This limits mistakes made in production and possible incorrect shipping methods used when the actual shipping label is created.

We care about perfection! We aim to make your order experience as easy and pain-free as possible all the way from communication to limiting the possibility of mistakes. We don’t leave the above claims we are making up for you to just to trust from us. Checkout out our google reviews and here and you will find that the above is exactly what customers say about us!

Below are some other services that separate us from the crowd.

Product Find

The fact is, there will be a product that you don't find on our site. There are literally millions of products on the market and not all on our site although we have over 30,000 products. We have access to all of the suppliers across the nation that all distributors use and we will search that database and find exactly what you are looking for. We have carefully chosen some of the top products by the top supplier's in the industry and added them to our website. New products are added daily. After all, distributors are only as strong as their suppliers. A distributor can deliver 110% and if the supplier fails, then ultimately the distributor fails.

Free samples are the second way we help customers find a product they will be happy with. We understand that buying online can be tough and beg the question of how a product is really going to look, feel and function. Feel free to request samples of a few of your favorite items.

We will design a logo for you if you do not have one. Every product looks better with a logo and that is part of our customers loving the end result. We will offer as many different layouts and do as many proofs as necessary until we end up with the absolute best result possible. All absolutely free...just don't get crazy!

In large order cases we offer actual printed samples to our customers in order to want to make sure the printed product will come out exactly as intended. There is a cost to this option. However, the payment for a production proof will be applied toward the total order cost, if the order is placed.

Competitive product pricing

All of the online distributors have access to the same suppliers, hence the same products. Since the unique product variable is a non-issue, choosing which distributor to buy from boils down to two things. Who has the best pricing and service? Everyone on our team works from a home office. This allows us to keep overhead down tremendously and keep our pricing much more competitive. If we happen to not have the best price, we vow to beat any total order cost from any competitor by at least 5%. That's pretty big words coming from a small company, huh? We do more business and have just as much buying power as any company out there. Try us!

Quality Assurance

We guarantee that your product will arrive on time and without issue. We guarantee your product will function as intended, be printed as approved, and the imprint will not rub off. Whether it be that the products get damaged in transit or any other issue, you can rest assured we will fix the issue at no cost to you. Not only will we fix the problem, but we will fix it at lightning speed. You won't be passed from department to department. You won't have to call into some call center and be forced to re-explain your issue or wait on the agent to get up to date with the notes. The same agent that handled your order the first time will be there to assist with any issues. We want your repeat business for years to come and part of making that happen is making sure our customers are completely 100% satisfied.

Delivery

A large majority of promotional items are bought because they are needed for a specific event. We specialize in rush production and deliveries. We will not just find a supplier that can produce the product that you want when you want it, but we will do so at the best possible price. Say for instance that you live in California and need your order in 2 days. Here is how working with us will go down in that rush order scenario. We will search for a California supplier that has the product you are looking at a competitive price and does one day rush productions. Finding a California supplier versus an east coast supplier will reduce the amount of shipping cost for overnight delivery. Sometimes it may be more cost-effective to ship overnight across the US because the east coast supplier's products are that much cheaper. Once there is a decision on the optimal supplier, you will receive an art proof within minutes of ordering. Once the art proof is approved, we will process your order. A tracking number will be sent to you as soon as your order ships. All if this is done by the same person. Talk about saving time and having no room for confusion.

If you are still not convinced how serious we take event deadlines and that we understand how crucial it is for an on-time delivery, then how's this for serious? If your order has a firm in hands date, it will arrive on time or it's free! We call it our 'All or Nothing' policy.

What is it like working with us in one word? Personal. Your rep is always there for you and available to you. They will be the one you will talk to when you call, chat, email or snail mail us. They will handle helping you with developing a promotional product marketing plan, making product choices, making a purchase, discussing your art, designing your art and with any post order customer service. Even if we have to delegate some of the leg work in some rush order scenarios, you will always have your rep from beginning to end with your purchase. You will get to know us and we'll get to know you, just like if you walked into a brick-and-mortar store and dealt with the same representative.

What does all this mean to you? It means you will get the absolute best possible service from a family of people who care and have a very big vested interest in making sure that all customers big or small are always satisfied.

Let us amaze you with our service!

Sincerely,

Save Your Ink, Inc.
Watkinsville, GA 30677 USA
P - (866) 856-7063
orders@saveyourink.com