Can I see a physical sample and what is your policy?

Yes. A picture says a 1000 words, but sometimes you need 2000 or more words. We send physical samples for you to hold, feel, inspect, & use.

Generic Samples: All generic samples are random samples and feature assorted imprints. Factory cannot promise specific imprint colors. Un-imprinted pieces may be substituted when printed product is unavailable. Specific product colors can be requested.

Some items may require freight to be paid. If the total cost of a sample order is $5.00 or greater, you will be charged the cheapest price at the end of the products pricing grid for the samples plus freight, unless UPS or FedEx account number is provided for freight costs.

Samples requests received before 1:00 pm EST are shipped the same day. Sample orders received after 1:00 pm EST are shipped the following day. Sample requests cannot be taken over the phone. If we are unable to fulfill your request you will be notified within 24 hours. All samples are subject to stock availability. All sample requests shipping outside of the continental US and Canada must ship on a third party account or freight will be billed to the customer. Subject to delay if third party shipper account is not provided at the time of the initial request. Samples are not available or return to factory. No memo billing please. Please note: We cannot ship to PO boxes unless we are shipping USPS. We ship UPS, USPS and FedEx.

Spec Sample & Pre-Production Proof (1 product printed with your imprint): $40.00 per color/position plus the price of the product and freight. This amount will be applied to the order if an order is placed. If not, the charge is non-refundable. Most products are typically produced in 3 to 5 working days. Factory will not be held responsible for product/paper proof approvals that contain errors. An approval means the Customer is approving the product/paper proof.