Overview of Ordering Process

Here's a breakdown of our post-order process:

Order Confirmation Email: Immediately after placing your order, you'll receive an email confirmation with your order number.
Sending Artwork: If you have specific artwork or a design in mind, simply respond to this confirmation email and attach your design file.
Personal Care from our Team: During business hours, a dedicated Customer Care representative will get in touch with you. This promotional products expert will scrutinize your order, suggest enhancements if needed, confirm delivery dates, and discuss your artwork.
Artwork Mockup: You'll be sent an 'e-proof', which is a digital representation of how your artwork will look on the product(s) you've chosen. Here, you can approve the design or suggest any tweaks. Remember, all artwork design and preparation is on us – no extra charges!
Final Confirmation: Once you approve the artwork, we'll send you a detailed order confirmation with all relevant dates and charges. The amount you'll be charged won't deviate from the initial order confirmation unless there have been changes made (like order quantity or faster shipping). And we'll ensure you approve any potential changes before proceeding.

Rest assured, your order won't go into production until we have your green light!